MATOSTRANSPORT.COM LLC
PRIVACY NOTICE
Effective Date: May 1, 2026
PLEASE READ THIS PRIVACY NOTICE CAREFULLY BEFORE USING MATOSTRANSPORT.COM, ANY RELATED RIDER PORTAL, DRIVER PORTAL, BOOKING PAGE, COMMUNICATION FEATURE, PAYMENT FEATURE, MOBILE-FRIENDLY WEB APPLICATION, OR ANY OTHER SERVICE PROVIDED THROUGH THE MATOSTRANSPORT.COM PLATFORM.
This Privacy Notice explains how MatosTransport.Com LLC collects, uses, stores, shares, protects, and discloses information when you access or use MatosTransport.com and all related platform services.
MatosTransport.Com LLC is committed to protecting user privacy while operating a technology platform that connects riders with independent drivers. This Privacy Notice is intended to explain what information is collected, why it is collected, how it is used, and when it may be shared.
By accessing, registering for, creating an account, requesting a ride, communicating with a driver, using a driver booking page, making a payment, accepting a ride request, operating as a driver, or otherwise using the MatosTransport.com platform, you acknowledge that you have read and understood this Privacy Notice.
If you do not agree with this Privacy Notice, you should not use the platform.
- DEFINITIONS
For purposes of this Privacy Notice:
“Company,” “MatosTransport,” “MatosTransport.com,” “MatosTransport.Com LLC,” “we,” “us,” or “our” means MatosTransport.Com LLC.
“Platform” means MatosTransport.com and all related websites, rider portals, driver portals, driver pages, booking tools, messaging tools, payment-related tools, administrative dashboards, mobile-friendly web application features, forms, and other technology provided by MatosTransport.Com LLC.
“Rider” means a person who creates an account, submits a ride request, books transportation, communicates with a driver, pays for transportation-related services, or otherwise uses the platform to request transportation.
“Driver” means an independent transportation provider, business owner, vendor, contractor, or third-party service provider who uses the platform to receive ride requests, communicate with riders, manage transportation services, and offer transportation directly to riders.
“User” means any rider, driver, visitor, account holder, administrator, or other person who accesses or uses the platform.
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to a person, account, household, device, or user.
- MATOSTRANSPORT.COM IS A TECHNOLOGY PLATFORM
MatosTransport.Com LLC operates a technology platform. It does not provide the actual transportation service.
Independent drivers use the platform to receive ride requests, communicate with riders, manage trips, and provide transportation services directly to riders.
Because the platform is used to connect riders and drivers, certain rider information must be shared with the assigned or associated driver so the driver can respond to and provide transportation services. Certain driver information must also be shared with riders so riders can identify, communicate with, and receive service from the driver.
- PRIVACY COMMITMENT
MatosTransport.Com LLC understands that ride-related information can be sensitive.
MatosTransport.Com LLC does not intentionally include private ride information in public social sharing.
MatosTransport.Com LLC’s standard social sharing tools are designed so they do not include:
Ride numbers.
Pickup addresses.
Drop-off addresses.
Phone numbers.
Email addresses.
Payment amounts.
Private chat messages.
Exact trip details.
However, users are responsible for anything they manually type, copy, edit, upload, or post outside the platform.
- INFORMATION WE COLLECT
MatosTransport.Com LLC may collect information directly from users, automatically through the platform, from drivers, from riders, from payment processors, from SMS providers, from mapping providers, from support communications, and from other technology vendors used to operate the platform.
The information collected may include the categories below.
- ACCOUNT INFORMATION
When a user creates or manages an account, the platform may collect:
First name.
Last name.
Display name.
Email address.
Phone number.
Password or account login credentials.
Account role, such as rider, driver, or administrator.
Language preference.
Profile picture, if uploaded.
Social profile links, if added.
Account creation date.
Account update history.
Login status.
Account settings.
Terms and Conditions acceptance status.
Privacy Notice acknowledgment status.
Phone verification status.
Security-related account information.
Support-related account information.
- RIDER INFORMATION
For riders, the platform may collect:
Rider profile details.
Rider contact information.
Saved pickup addresses.
Saved destination addresses.
Pickup address.
Drop-off address.
Additional stops.
Ride date.
Ride time.
Requested service type.
Accommodation selections.
Ride notes.
Route information.
Estimated distance.
Estimated travel time.
Estimated fare.
Final fare or total amount.
Assigned driver information.
Ride status.
Ride history.
Ride lifecycle timestamps.
Cancellation status.
Completion status.
Rider messages to drivers.
Rider messages to admins.
Support requests.
Payment-related information.
Other information the rider submits through the platform.
- DRIVER INFORMATION
For drivers, the platform may collect:
Driver profile information.
Driver name.
Driver email address.
Driver phone number.
Driver account information.
Driver business information.
Driver page information.
Driver service settings.
Driver pricing settings.
Driver availability settings.
Driver ride queue activity.
Driver trip history.
Driver messages with riders.
Driver messages with admins.
Driver payout-related information where enabled.
Driver profile picture, if uploaded.
Driver social profile links, if added.
Driver location-related data if live location or live map features are enabled.
Driver dashboard activity.
Driver support requests.
Driver compliance-related information submitted through the platform.
- BOOKING AND RIDE INFORMATION
When a rider submits a ride request, the platform may collect and process:
Pickup location.
Drop-off location.
Additional stops.
Ride date.
Ride time.
Ride notes.
Service type.
Private Ride selection.
Executive Ride selection.
Fare estimate.
Route distance.
Estimated travel time.
Assigned driver.
Ride request number.
Ride status.
Accepted timestamp.
Arrived timestamp.
Started timestamp.
Completed timestamp.
Cancelled timestamp.
Submitted timestamp.
Messages related to the ride.
Admin notes or support records.
Other data necessary to operate and display the ride request.
- SAVED ADDRESS INFORMATION
If a rider uses saved address features, the platform may collect:
Address label.
Full address.
Address type.
Pickup preference.
Destination preference.
Saved address history.
Created date.
Updated date.
Deleted date.
Related account information.
Saved addresses are used to make future ride booking easier. Users should avoid saving addresses they are not authorized to use.
- COMMUNICATION INFORMATION
The platform may collect and store communications, including:
Rider-driver chat messages.
Admin messages.
Message timestamps.
Sender name.
Sender role.
Unread message status.
Thread identifiers.
Ride-related chat history.
Support messages.
Email communications.
SMS communications.
Account notices.
System-generated notifications.
MatosTransport.Com LLC may access, monitor, store, review, or disclose communications when necessary for safety, support, fraud prevention, dispute resolution, legal compliance, enforcement of Terms and Conditions, or protection of users and the platform.
- PHONE NUMBER AND SMS INFORMATION
A valid phone number may be required for account registration, ride updates, communication, security, and SMS verification.
If SMS verification or text messaging is enabled, MatosTransport.Com LLC may collect and process:
Phone number.
Verification status.
Verification code metadata.
SMS delivery status.
SMS provider response data.
Opt-in status.
Opt-out status.
Message timestamps.
Phone verification provider information.
Account security logs.
MatosTransport.Com LLC may use Telnyx or another SMS provider to send verification messages, account messages, security messages, ride updates, and other platform-related communications.
Message and data rates may apply.
Text message consent and opt-out rules may apply to certain communications. The FCC states that consumers may opt out of robocalls or robotexts in a reasonable manner. MatosTransport.Com LLC should honor legally required opt-out requests where applicable. :contentReference[oaicite:0]{index=0}
- EMAIL INFORMATION
MatosTransport.Com LLC may collect and use email addresses to send:
Account confirmations.
Registration notices.
Login or security notices.
Ride confirmations.
Ride receipts.
Payment confirmations.
Driver communications.
Policy updates.
Platform updates.
Support responses.
Administrative notices.
Users are responsible for keeping email addresses accurate and accessible.
- PAYMENT AND TRANSACTION INFORMATION
Where payment features are enabled, MatosTransport.Com LLC or third-party payment processors may collect or process:
Payment method details.
Billing information.
Transaction amount.
Ride total.
Fare estimate.
Payment status.
Payment authorization status.
Payment failure information.
Refund status.
Charge dispute information.
Receipts.
Driver payout-related information.
Processing fees.
MatosTransport.Com LLC may use third-party payment processors and may not store full credit card or debit card numbers directly on its servers.
Payment processors may collect, process, store, and secure payment information under their own terms and privacy policies.
- LOCATION AND MAP INFORMATION
The platform may use mapping, route, location, or address tools to operate ride booking and trip features.
Depending on features used, the platform may collect or process:
Pickup address.
Drop-off address.
Route information.
Distance.
Estimated travel time.
Map search information.
Location autocomplete information.
Airport or venue address information.
Driver location data if live location is enabled.
Rider location data if future features allow location sharing.
Location-related timestamps.
Mapping data may be processed by third-party map and route providers.
- DEVICE, BROWSER, AND TECHNICAL INFORMATION
When users access the platform, MatosTransport.Com LLC may automatically collect technical information such as:
IP address.
Browser type.
Device type.
Operating system.
Screen size.
Pages visited.
Date and time of access.
Referring website.
Session information.
Cookie identifiers.
Security logs.
Error logs.
Performance logs.
Login attempts.
Form submission records.
Approximate location derived from IP address.
Other technical information needed to operate, secure, troubleshoot, and improve the platform.
- COOKIES AND SIMILAR TECHNOLOGIES
The platform may use cookies, local storage, session storage, pixels, and similar technologies to:
Keep users logged in.
Remember preferences.
Improve performance.
Support account security.
Prevent fraud.
Analyze usage.
Troubleshoot errors.
Support platform features.
Users may be able to control cookies through their browser settings. Disabling cookies may affect platform functionality.
- PROFILE PICTURES
Users may upload profile pictures if the feature is available.
Profile pictures may be used to help riders and drivers recognize the correct account or person associated with a ride.
Users should not upload photos they do not own or have permission to use.
MatosTransport.Com LLC may remove profile pictures that are inappropriate, misleading, unlawful, unsafe, or violate another person’s rights.
- SOCIAL PROFILE LINKS
Users may optionally add social profile links, such as Facebook, Instagram, TikTok, Snapchat, or X.
These links are optional and are not required to book or provide rides unless a future feature specifically requires them.
Social profile links are stored only as profile preference information.
MatosTransport.Com LLC does not guarantee social media integration.
Third-party social platforms have their own privacy policies, terms, and rules.
- SOCIAL SHARING
The platform may provide optional sharing tools that allow users to share general promotional messages about MatosTransport.
MatosTransport.Com LLC’s built-in social sharing tools are intended to be privacy-safe.
The standard sharing tools should not include:
Ride number.
Pickup address.
Drop-off address.
Phone number.
Email address.
Payment amount.
Exact ride date or time.
Private chat messages.
Users are responsible for any changes they make after opening a social media platform, messaging app, email app, text message app, or external sharing tool.
MatosTransport.Com LLC is not responsible for information a user independently posts outside the platform.
- HOW WE USE INFORMATION
MatosTransport.Com LLC may use information to:
Create accounts.
Manage rider profiles.
Manage driver profiles.
Process rider registration.
Verify phone numbers.
Support SMS verification.
Send account notices.
Send ride updates.
Send receipts.
Connect riders with drivers.
Display ride requests.
Display assigned driver information.
Display rider information needed for transportation service.
Support driver dashboards.
Support rider dashboards.
Support admin dashboards.
Support saved addresses.
Support ride booking.
Calculate fare estimates.
Calculate route estimates.
Maintain ride history.
Provide chat and messaging features.
Monitor communications for safety and support.
Process payments where enabled.
Support driver payouts where enabled.
Provide customer support.
Respond to inquiries.
Investigate disputes.
Investigate safety concerns.
Prevent fraud.
Detect abuse.
Protect platform security.
Enforce Terms and Conditions.
Maintain business records.
Comply with legal obligations.
Improve platform design.
Improve user experience.
Troubleshoot errors.
Analyze platform usage.
Support future platform features.
- HOW INFORMATION IS SHARED
MatosTransport.Com LLC may share information in the ways described below.
- SHARING WITH ASSIGNED OR ASSOCIATED DRIVERS
When a rider submits a ride request, certain information may be shared with the assigned or associated driver, including:
Rider name.
Pickup address.
Drop-off address.
Ride date.
Ride time.
Ride notes.
Service type.
Fare estimate.
Ride total.
Rider messages.
Ride status.
Phone number where necessary for service, communication, safety, or account purposes.
Other details needed for the driver to respond to or provide transportation services.
- SHARING WITH RIDERS
Riders may see certain driver information, including:
Driver name.
Driver profile information.
Driver contact information where enabled.
Driver profile picture where enabled.
Driver service type.
Driver messages.
Driver status updates.
Ride status.
Driver page information.
Other information needed to identify and communicate with the assigned driver.
- SHARING WITH ADMINS AND AUTHORIZED PERSONNEL
Platform administrators and authorized personnel may access user information to:
Operate the platform.
Provide support.
Monitor ride activity.
Monitor messages.
Investigate disputes.
Respond to safety concerns.
Resolve technical issues.
Manage accounts.
Prevent fraud.
Enforce policies.
Comply with legal obligations.
- SHARING WITH SERVICE PROVIDERS
MatosTransport.Com LLC may share information with vendors and service providers who help operate the platform, including:
Website hosting providers.
Database providers.
Email providers.
SMS providers such as Telnyx.
Payment processors.
Mapping providers.
Analytics providers.
Security providers.
Backup providers.
Development contractors.
Support tools.
Cloud services.
Other technology vendors.
Service providers may access information only as necessary to provide services to MatosTransport.Com LLC, subject to their own obligations, contracts, and privacy practices.
FTC business guidance emphasizes that businesses should understand what personal information they collect, who has access to it, and how it moves through the business in order to protect it appropriately. :contentReference[oaicite:1]{index=1}
- SHARING WITH PAYMENT PROCESSORS
Where payment features are enabled, payment-related information may be shared with third-party payment processors.
Payment processors may collect, process, store, verify, approve, decline, refund, or dispute payment transactions under their own terms and privacy policies.
MatosTransport.Com LLC may receive limited transaction information, such as payment status, amount, transaction ID, receipt status, refund status, or dispute status.
- SHARING FOR LEGAL, SAFETY, AND COMPLIANCE PURPOSES
MatosTransport.Com LLC may disclose information when we believe it is necessary to:
Comply with law.
Respond to legal process.
Cooperate with law enforcement.
Enforce Terms and Conditions.
Protect riders.
Protect drivers.
Protect administrators.
Protect the platform.
Investigate fraud.
Investigate abuse.
Investigate security incidents.
Respond to disputes.
Prevent harm.
Protect rights or property.
Defend against legal claims.
Comply with insurance, tax, accounting, or business obligations.
- BUSINESS TRANSFERS
If MatosTransport.Com LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, transfer of ownership, bankruptcy, or similar transaction, user information may be transferred as part of that transaction.
- INFORMATION WE DO NOT INTENTIONALLY SELL
MatosTransport.Com LLC does not intend to sell personal information for money.
If future activities are considered a “sale” or “sharing” under applicable privacy laws, MatosTransport.Com LLC will provide required notices and opt-out methods where required by law.
- DATA SECURITY
MatosTransport.Com LLC uses reasonable administrative, technical, and organizational measures designed to protect information.
These measures may include:
Access controls.
Password protection.
Authentication controls.
Secure hosting.
Database protections.
Backups.
Security monitoring.
Limited administrative access.
Use of reputable service providers.
Review of platform activity.
Protection against unauthorized access where reasonably possible.
No method of transmission or storage is completely secure. MatosTransport.Com LLC cannot guarantee that unauthorized access, hacking, data loss, misuse, malware, or security incidents will never occur.
The FTC notes that if sensitive personal information falls into the wrong hands, it can lead to fraud or identity theft, and businesses should take steps to protect personal information. :contentReference[oaicite:2]{index=2}
- USER SECURITY RESPONSIBILITIES
Users are responsible for:
Keeping passwords secure.
Using accurate contact information.
Logging out of shared devices.
Not sharing account credentials.
Not allowing unauthorized users to access their accounts.
Promptly reporting suspected unauthorized account access.
Keeping devices secure.
Using caution when sharing information outside the platform.
- DATA RETENTION
MatosTransport.Com LLC may retain information for as long as reasonably necessary to:
Operate the platform.
Maintain user accounts.
Maintain ride history.
Support driver and rider records.
Provide customer support.
Resolve disputes.
Maintain payment records.
Comply with tax and accounting obligations.
Comply with legal obligations.
Prevent fraud.
Protect platform security.
Enforce Terms and Conditions.
Support business operations.
Information may remain in backups, logs, archives, or business records for a period of time even after account closure.
- USER CHOICES
Depending on available features, users may be able to:
Update profile information.
Update phone number.
Update language preference.
Upload or remove profile pictures.
Add or remove social profile links.
Manage saved addresses.
View ride history.
Use or disable certain communication preferences.
Request support.
Request account assistance.
Some information may not be editable by users if it is required for legal, accounting, security, dispute, payment, or platform integrity reasons.
- EMAIL COMMUNICATION CHOICES
Users may receive service-related emails that are necessary for account operation, ride updates, receipts, support, or policy notices.
Users may be able to unsubscribe from marketing emails if marketing emails are used.
Opting out of certain service-related emails may limit platform functionality.
- SMS COMMUNICATION CHOICES
Users may receive SMS messages related to account verification, ride updates, security, support, or platform operations.
Where required, users may opt out of certain SMS communications by following instructions in the message or contacting MatosTransport.Com LLC.
Opting out of SMS may limit the ability to receive verification codes, ride updates, security notices, or other platform communications.
- CHILDREN’S PRIVACY
The platform is not intended for children under 13 years old.
MatosTransport.Com LLC does not knowingly collect personal information from children under 13.
If a parent or guardian believes a child under 13 has provided personal information, they should contact MatosTransport.Com LLC through the official contact methods listed on MatosTransport.com.
- STATE PRIVACY RIGHTS
Depending on where a user lives and what laws apply, users may have privacy rights such as the right to:
Know what personal information is collected.
Access personal information.
Correct personal information.
Request deletion.
Request portability.
Opt out of certain uses or disclosures.
Limit use of certain sensitive information.
Appeal a privacy decision.
Not be discriminated against for exercising privacy rights.
California’s official privacy guidance states that the California Consumer Privacy Act gives California consumers more control over personal information collected by businesses. Rights and obligations depend on whether the law applies to the business and the facts of the data processing. :contentReference[oaicite:3]{index=3}
- HOW TO SUBMIT A PRIVACY REQUEST
Privacy requests may be submitted through the official contact methods listed on MatosTransport.com.
MatosTransport.Com LLC may need to verify the identity of the person making the request.
MatosTransport.Com LLC may deny or limit requests where permitted by law, including where information must be retained for legal, security, accounting, fraud prevention, payment, dispute, or business purposes.
- THIRD-PARTY WEBSITES AND SERVICES
The platform may link to or use third-party websites and services, including:
Payment processors.
SMS providers.
Email providers.
Mapping providers.
Social media platforms.
Analytics tools.
Hosting services.
Support tools.
Driver websites or pages.
MatosTransport.Com LLC is not responsible for the privacy practices, security, terms, policies, or content of third-party services.
Users should review third-party privacy policies before using third-party services.
- INTERNATIONAL USERS
The platform is intended primarily for users in the United States.
If a user accesses the platform from outside the United States, their information may be processed in the United States or other locations where service providers operate.
By using the platform, users understand that their information may be processed in the United States.
- CHANGES TO THIS PRIVACY NOTICE
MatosTransport.Com LLC may update this Privacy Notice from time to time.
When changes are made, the effective date may be updated.
Continued use of the platform after updates are posted means the user acknowledges the updated Privacy Notice.
- CONTACT
Questions about this Privacy Notice may be submitted through the official contact methods listed on MatosTransport.com.
- USER ACKNOWLEDGMENT
By using the platform, creating an account, requesting a ride, communicating with a driver, submitting payment information, operating as a driver, or continuing to access MatosTransport.com, you acknowledge that:
You have read this Privacy Notice.
You understand this Privacy Notice.
You understand that MatosTransport.Com LLC collects information to operate a technology platform.
You understand that certain rider information must be shared with drivers so drivers can provide transportation services.
You understand that certain driver information must be shared with riders so riders can identify and communicate with drivers.
You understand that private ride details are not intentionally included in MatosTransport.Com LLC’s standard public social sharing tools.
You understand that MatosTransport.Com LLC may store, review, and use platform records for safety, support, security, dispute resolution, legal compliance, and platform operations.